Welcome to the Grid Access Unit (GAU)
The National Transmission Company South Africa (NTCSA) Grid Access Unit (GAU) has been established to provide customers with a dedicated, independent and accountable interface for transmission grid access and grid connection services. The GAU serves as a single point of entry for transmission network users, ensuring that enquiries, applications and requests are managed through a structured, transparent and traceable process.
GAU support line is 011 871 3373
What you can expect
A dedicated customer interface for all transmission grid access and connection-related enquiries.
Dedicated customer support and defined communication channels to guide customers at every stage of the process.
Every enquiry and application receives a unique reference and is tracked throughout its lifecycle.
Clear information on grid connection requirements, processes, application status, grid capacity allocation and customer responsibilities.
Clear ownership of customer requests, defined service pathways and escalation mechanisms where required.
Grid Connection Journey
Whether you are seeking information, exploring development opportunities, applying for a new transmission connection or amendment of an existing transmission connection, NTCSA GAU will guide you through each step of the journey:
Learn – Access technical requirements, procedures, standards, fees, FAQs and planning information.
Consultation – Discuss your project or connection needs with the NTCSA GAU team.
Apply – Submit applications and supporting information through dedicated customer channels.
Track – Monitor progress through clearly defined process stages and communications.
Connect – Work with NTCSA through technical studies, agreements, construction and energisation activities.
Reference Number and Tracking Information
Customers will receive a unique reference number for all submitted enquiries/applications and should quote this number in future correspondence.
Customer Relations
Our team represent NTCSA and act as a single point of contact for customers. The role of the team is to manage relationships and interactions with all NTCSA customers and potential customers.
Applications
Submit all applications for new connections or modification of existing connections to the NTCSA grid.
Grid Connection process
Please visit IPP connection process for an outline of the process for establishing a new generator connection or modifying an existing generator connection, and Load connections process for an outline of the process for establishing a new load connection or modifying an existing load connection.
Generation Customer Connections Data Dashboard
The Generation Customer Connections Data Dashboard provides a high-level view of generation projects seeking connection to the national grid. It summarises project volumes, technologies, capacity (MW), and statuses across Eskom’s NTCSA supply areas, based on the information received from distributors and other end-use customers.
Noddy Guide
Generation Customer Connections Data Dashboard
Contact Us
We are excited to connect with you. Whether you have questions, suggestions, or simply want to to say hello, our team is here to assist.
Reach out to us anytime, and let’s start a conversation!