“Compliance with the Access to Information Act, Act 2 of 2000, has been viewed as an opportunity to better co-ordinate the flow of information into and out of the organisation. It is therefore not seen as merely a legal compliance issue, but rather an opportunity to deal with information management in a holistic and integrated manner.”
POPIA promotes transparency with regard to what information is collected and how it is to be processed. Openness increases customer trust in the organisation.